Your Privacy Is Our
Top Priority

lk89 (referred to hereinafter as "we", "our", or "the platform") is an online betting and casino platform for Bangladesh. This privacy policy applies to our website lk89.cam and all related services.

This policy describes what information we collect about you, why we collect it, how we use and protect it, and what rights you have when you use our platform, register, place bets, or use any of our services.

By using our platform, you will be considered to have fully read and agreed to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our platform.

2.1 Personally Identifiable Information

During the account registration and verification process, we may collect the following information:

• Full name (Bengali or English)
• Date of birth (for age verification purposes)
• Email address
• Mobile number
• Residential address
• National ID card or passport number (for identity verification)

2.2 Financial Information

During deposit and withdrawal processes, we handle transaction-related information. This includes:

• Transaction reference numbers for bKash, Nagad, Rocket, or Upay accounts
• Deposit amount and date
• Withdrawal amount and date
• Transaction history and balance records

We never store your full payment PIN or password.

2.3 Technical and Usage Information

When you browse our platform, we may automatically collect the following information:

• IP address and device type
• Browser type and version
• Operating system information
• Time spent on the site and pages visited
• Cookie and session data
• Referral source (where you came from before visiting our site)

3.1 Primary Purposes

We use the information you provide for the following purposes:

• Account creation, management, and verification
• Processing deposits, withdrawals, and financial transactions
• Providing bonuses, promotions, and rewards
• Fraud and money laundering prevention (KYC verification)
• Providing customer support
• Age verification (to confirm 21+)

3.2 Service Improvement and Communication

• Improving platform functionality and user experience
• Sending relevant promotional messages (with your consent)
• Diagnosing and resolving technical issues
• Security monitoring and risk management
• Meeting legal obligations

3.3 Responsible Gaming

We monitor your gaming activity to identify signs of problematic gambling. This is part of our responsible gaming commitment. To learn more, visit our Responsible Gaming page.

4.1 What Are Cookies?

Cookies are small text files that our website stores in your browser. They are used to improve your experience and ensure the proper functioning of the site.

4.2 Types of Cookies We Use

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functionality Cookies: Remember your preferences and language settings.
• Analytics Cookies: Help monitor and improve site usage.
• Marketing Cookies: Used to show relevant ads and offers (subject to your consent).

You can disable cookies at any time from your browser settings. However, disabling certain cookies may limit specific functionality of the site.

5.1 When We Share Information

lk89 never sells your personal information to third parties for commercial purposes. However, information may be shared in the following specific circumstances:

• Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, and Upay for transaction verification.
• Service Providers: Our partner organizations in technology, security, and customer support services, who are bound by strict confidentiality agreements.
• Legal Obligations: If there is a legal order from a court or law enforcement agency.
• Fraud Prevention: When required for investigating financial crimes or fraud.

5.2 International Data Transfers

Our servers and data processing infrastructure may be located in various countries. For any international data transfer, we ensure that applicable data protection standards are maintained.

6.1 Technical Safeguards

We use industry-standard security technologies to keep your information safe on the lk89 platform:

• SSL (Secure Socket Layer) encryption — all data transmissions are secure
• Sensitive information stored with 256-bit encryption technology
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Two-Factor Authentication feature

6.2 Organizational Safeguards

Beyond technical measures, we also ensure data protection at the organizational level:

• Regular data protection training for staff
• Data access restricted to a need-to-know basis
• Rapid response plan in the event of a data breach
• Strict confidentiality agreements with third parties

We retain your personal information for as long as it is necessary to fulfill the purpose for which it was collected. Retention periods for different types of information are as follows:

• Account Information: Retained for a specified period after account closure to meet legal requirements.
• Financial Transaction Records: Retained for a specified number of years in accordance with financial regulatory requirements.
• KYC Verification Documents: Retained after account closure to meet applicable legal obligations.
• Technical Logs: Retained for a limited period for security and performance monitoring.

Once the retention period ends, we securely delete or anonymize the information.

8.1 Data-Related Rights

As a user of our platform, you have the following rights:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you may request that your information be deleted (where there is no legal obligation to retain it).
• Right to Restrict Processing: You may request that we stop using your information for specific purposes.
• Right to Opt Out of Marketing: You may opt out of promotional communications at any time.

8.2 How to Exercise Your Rights

To exercise any of the above rights, please contact our support team. Your request will be processed as quickly as possible after your identity has been verified.

In some cases, we may be unable to fulfill your request in part or in full due to legal, regulatory, or contractual obligations — in which case we will explain the reason.

lk89 services are strictly for individuals aged 21 or older. We do not knowingly collect personal information from anyone under the age of 21.

If we suspect or become aware that a minor has registered, we will immediately close that account and delete the associated information.

If you believe a minor is using our services, please notify our support team immediately.

We may update this privacy policy from time to time. Changes will be published on this page and the "Last Updated" date will be revised.

For significant changes, we may notify you by email or through a notice when you log in to the platform.

Continuing to use our platform after changes have been made will be considered as your consent to the updated policy. We therefore recommend reviewing this page regularly.